1 · Hawthorne Effect
2 · Restriction of Output
Relay Assembly Test Room — Western Electric Hawthorne Works, 1927–1932
Periode eksperimen
11 / 12
Balik arah kondisi (khayalan)
off
Periode 11 — kondisi:
turun
Output:
61
unit/jam
(+22% vs baseline)
Bank Wiring Room — norma kelompok informal vs kapasitas nyata
Kapasitas maksimal individu
100 unit/hari
Norma kelompok informal
65 unit/hari
Kapasitas
100
vs norma
65
unit/hari
Ditahan:
35,0%